MONKEYCYCLESHOP

1. Acceptance of Purchase Orders

• Orders may be cancelled only if they have not been dispatched.

• If you wish to cancel, please contact us immediately.

• Refunds for valid cancellations will be processed promptly after confirmation.

2. Delivery Policy

• Orders are shipped within 0–1 business day after full payment and complete shipping details are received.

• Estimated delivery time: 0–7 business days, depending on courier service and destination.

• Delivery times may vary due to customs clearance, courier schedules, or other factors beyond our control.

• Once handed over to the courier, responsibility for delays, damages, or losses lies with the courier.

3. Shipping Methods

• We ship primarily through trusted international couriers such as DHL, FedEx, and UPS.

• Alternative carriers may be used if necessary to ensure timely delivery.

• Tracking information is provided for all shipped orders.

4. Payment Terms

Accepted Payment Methods

International:

• PayPal

• Paysend

• MoneyGram (manual, processed with confirmation)

• Western Union (manual, processed with confirmation)

• Remitly (manual, processed with confirmation)

• Sendwave (manual, processed with confirmation)

• Revolut

• Bank Transfer

Indonesia (Local Bank Transfer):

• BCA

• BNI

• BRI

• CIMB Niaga

• Mandiri

Currencies Accepted

• Indonesian Rupiah (IDR)

• US Dollar (USD)

• Euro (EUR)

• British Pound Sterling (GBP)

Payment Instructions

• Please confirm your payment via our form, email, or WhatsApp.

• Orders are processed only after payment confirmation is received.

• If confirmation is not received within 3 days, the order may be cancelled.

Estimated Processing & Delivery Time (based on payment method):

• PayPal (Goods & Services): up to 25 days

• PayPal (Friends & Family): approx. 7 days

• Remitly / Paysend / Sendwave / Revolut / Bank Transfer / Western Union / MoneyGram: approx. 7 days

Note: Estimates may vary due to courier schedules, customs, or order volume.

Disclaimer:
Payments via Western Union, MoneyGram, Remitly, Sendwave, or Paysend are not processed automatically by our checkout system. Customers must contact our team for detailed instructions after placing an order. Orders will only be processed once payment has been manually verified.

5. Damaged or Incorrect Items

• Please report any damaged or incorrect items within 7 days of delivery.

• If the error is ours, we will provide a refund or replacement and cover return shipping costs.

• If the return is due to a change of mind or incorrect details provided by the customer, the customer is responsible for return shipping costs.

6. Refund Process

• Refunds are processed using the same payment method used for purchase, unless otherwise agreed.

• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

7. Product Descriptions

• We strive for accuracy in product descriptions and images, but slight variations may occur.

• If you believe a product has been misrepresented, please contact us for prompt resolution.

8. Limitation of Liability

• We are not liable for delays, damages, or losses caused by factors beyond our reasonable control, including customs delays, natural disasters, or courier disruptions.

9. Governing Law

• These Terms & Conditions are governed by the laws of Indonesia.

• Any disputes shall be resolved in the competent courts of Indonesia.

10. Contact Information

• Email : support@monkeycycleshop.com

• Phone: +62 822 6157 1589

• Address: Cibadak, Astanaanyar, Bandung City, West Java 40241