Return and Warranty Policy
At MonkeyCyclesShop, our return policy is built on a simple principle: customer satisfaction. Thanks to accurate product information and attentive customer service, we maintain an extremely low return rate.
If you need to return an item because it is not what you ordered, please contact us first. In such cases, we will also refund the original shipping charges. We are committed to putting our customers’ interests first and making the return process as smooth as possible.
All products sold by MonkeyCyclesShop are covered by the manufacturer’s warranty. Warranty terms vary depending on the manufacturer and product type, so please refer to the documentation included with your purchase for specific details.
If you have any warranty-related questions, feel free to contact us. We recommend keeping all original manufacturer packaging and documentation, as these may be required when communicating with us or directly with the manufacturer. Please note that shipping and service charges are not covered under manufacturer warranties.
Return Information
We offer free returns within 30 days for all new or unused products. Whether you changed your mind or ordered the wrong size, simply follow the return steps below to send your item back to us.
How to Return an Item
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Complete the returns form and provide the reason for returning each product.
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Pack all items securely in their original, undamaged packaging and include the completed returns form inside the box.
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Visit our Returns Portal to request your return.
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Print the return label, attach it to the parcel, and drop it off at the nearest pickup point.
Eligible Returns
Which Orders Can Be Returned?
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Products ordered directly from monkeycyclesshp.com and delivered to your address must be returned through our official Returns Portal.
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Products ordered online and collected via Click & Collect must be returned directly to the store where they were collected. Proof of purchase is required.
Returns Portal & Support
For deliveries shipped to your address, please visit our Returns Portal to generate a free return label and locate a pickup point near you.
If you need assistance with your return, our support team is here to help: