Terms and Conditions
These Terms and Conditions outline your rights and obligations when using MonkeyCycleShop. Please read them carefully before placing an order. These terms do not affect your statutory consumer rights under applicable law.
Purchasing
By placing an order on monkeycycleshop.com, you agree to purchase the goods and authorize us to use your personal information solely for order processing, including sharing necessary details with couriers or subcontractors for delivery purposes.
- Ownership of goods remains with MonkeyCycleShop until full payment is received.
- A contract is formed only after we confirm acceptance of your order.
- All prices and product availability are subject to change without notice.
Shipping & Order Conditions
- Minimum order value: USD 2,000
- Free shipping for orders of USD 5,000 and above.
- Orders above USD 10,000 qualify for tax-free shipping (tax covered by us).
- Delivery times vary depending on destination and payment method.
Payment Methods
Payment Options:
- Bank Wire Transfer (T/T)
- PayPal
- Western Union / MoneyGram
- Remitly / Revolut
- Paysend / Sendwave
Supported Banks:
- BCA / BNI / BRI
- Bank Mandiri
- CIMB Niaga
Requirement: After payment, you must submit a Payment Confirmation with proof via email or WhatsApp to begin processing.
PayPal Payment Terms
Money-Back Guarantee & Shipping
We provide a full refund if you decide not to proceed with the purchase, or if goods arrive damaged/defective.
- Shipping Express: Estimated 6–9 working days via DHL, FedEx, or UPS.
- Cancellations: Orders are automatically cancelled if no confirmation is received within 3 days.
Complaints & Customer Support
We aim to respond to all concerns within 24 hours.
[email protected]
[email protected]
