We are pleased to offer worldwide shipping on all our products. Every order is carefully packed, securely insured, and shipped with reliable carriers to ensure safe delivery to your chosen address.
Shipping to Your Address
All orders can be delivered directly to your door.
If preferred, you may visit our store to make a purchase and request home delivery or delivery to another trusted address.
Please provide a complete and accurate street address. You may also use the address of a trusted friend or family member to ensure successful delivery.
Shipping Partners
We ship using trusted international couriers:
FedEx / FedEx Express
DHL / DHL Express
UPS
Processing & Delivery
Orders are processed within 0–1 business day after full payment and shipping details are confirmed.
Estimated delivery times:
FedEx Express / DHL Express: 0–7 business days
Delivery times are estimates and may vary depending on your location, customs processing, and courier schedules.
Returns Policy
At MonkeyCycleShop, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, you may return it under the following conditions:
Return Conditions
Items must be returned within 30 days of delivery.
Items must be unused, in new condition, and in original packaging with all manufacturer labels intact.
After inspection and approval of the returned item, we will issue a refund of the product price (excluding original shipping charges).
Note: Returns sent after 30 days, or without original packaging/labels, may be declined or subject to a restocking fee.
Return Shipping Responsibility
If the return is due to our error or a defective product, we will cover the return shipping cost.
If the return is for any other reason (e.g., change of mind, wrong size, incorrect details), the customer is responsible for return shipping.
We are not liable for lost or damaged returns in transit. Please use a secure and trackable method when returning items.
Refund Process
Refunds will be processed using the same payment method used for purchase, unless otherwise agreed.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Warranty Policy
All products sold by MonkeyCycleShop are covered by the original manufacturer’s warranty. Warranty details vary depending on the brand and product.
Important Notes
Please retain all documentation, packaging, and labels — they may be required for warranty claims.
Shipping and handling charges are typically not covered under warranty.
For warranty questions or support, contact our customer service team.
Easy Returns & Customer Care
Our return policy reflects our core value: customers come first.
Thanks to accurate product descriptions and honest service, we maintain a very low return rate.
If you receive the wrong item or a defective product, please contact us immediately — we’ll gladly refund your shipping costs and resolve the issue promptly.
We aim to make the return process fair, simple, and customer-friendly. Your satisfaction is always our priority.