We are pleased to offer worldwide shipping on all our products.
We take great care to ensure your order is carefully packed, securely insured, and delivered safely to your chosen address.
Shipping to Your Address
All orders can be delivered directly to your door.
Alternatively, you may visit our store to make a purchase and request it to be shipped to your home or any other preferred delivery address.
We ship using trusted and reliable carriers to ensure your order arrives promptly and in excellent condition. Our main shipping partners include:
FedEx
FedEx Express
DHL
DHL Express
UPS
Please make sure to provide a complete and accurate street address. If needed, you may use the address of a trusted friend or family member to ensure successful delivery.
Returns Policy
At Monkey Cycle Shop, customer satisfaction is our top priority.
If you're not completely satisfied with your purchase, you may return it under the following conditions:
Items must be returned within 15 days of receipt.
Items must be in unused, re-sellable condition, with all original packaging and manufacturer labels intact.
After inspection and approval of the returned item, we will issue a full refund of the product price (excluding any original shipping charges).
Please note:
Returns sent after 15 days, or without original packaging and labels, may be subject to a restocking fee.
Return Shipping Responsibility
If the return is due to our error, we will cover return shipping costs (up to the rate of First Class Recorded delivery). Please include a note requesting reimbursement.
If the return is for any other reason, you are responsible for safely returning the item.
We are not responsible for lost or damaged returns in transit.
Warranty Policy
All products sold by Monkey Cycle Shop are covered by the original manufacturer’s warranty.
Warranty terms may vary by brand and product type.
Important Notes:
Please retain all documentation, original packaging, and labels, as they may be required for warranty processing.
Shipping and handling charges are typically not covered under warranty.
For warranty questions, feel free to contact our customer service team.
Easy Returns & Customer Care
Our return policy reflects our core value: customers come first.
We aim to provide clear product information and honest service to help you make the right purchase. That’s why we maintain a very low return rate.
If you received the wrong item, please contact us — we’ll gladly refund your shipping costs in that case.
We strive to make the return process fair and easy. You’ll find that we're easy to work with and always put your satisfaction first.