Got questions? Trouble with your bike? Need help with a return?
You're in the right place
Need Help Fast?
WhatsApp Support
Chat with our team directly: [+62 822-6157-1589]
(Monday–Friday, 09.00–17.00 WIB)
Email : [email protected]
We usually reply within 24 hours (unless we’re out cycling).
⭮️ Returns & Refunds
❓ Received the Wrong or Damaged Item?
No worries, we’ve got your back:
✅ Free return shipping (for incorrect or defective orders)
✅ Step-by-step return guidance
✅ Replacement or refund (case-by-case basis)
Start here: MonkeyCycle Returns Portal
⭮️ 30-Day Return Guarantee
You can return any item if:
It’s unused
In original packaging
Returned within 30 days of delivery
Perfect for:
Wrong size or color
Changed your mind
Want to exchange for another item
Note:
Free return shipping applies only if the error is on our side.
For change of mind or incorrect order details, return shipping costs are the customer’s responsibility.
How to return:
Fill out the return form in the portal
Repack the item in its original box
Print your return shipping label from the portal
Drop it off at the nearest location
Warranty Claims
All MonkeyCycleShop products are 100% authentic and covered by the manufacturer’s official warranty.
Please note:
Keep all documentation and packaging
Most warranties do not cover shipping or service fees
Warranty coverage may vary by brand
Need help? Contact our support team.
Service & Maintenance
Bought your bike from us and need some TLC?
Book a service via WhatsApp
Pick-up service available in select areas
Regular maintenance, part replacement, gear tuning & more
Reach out anytime via chat or email!
Frequently Asked Questions
Q: Do you offer COD (Cash on Delivery)?
A: Not at the moment. Please see our Terms & Conditions for accepted payment methods.
Q: Can I test ride before buying?
A: Absolutely! Just book through WhatsApp.
We Ride With You
MonkeyCycleShop isn’t just a bike shop — we’re a community.
Got a problem? Confused about a product? Not satisfied?
Reach out anytime. We’ll get you back on track.
At MonkeyCycle, your bike isn’t just a ride.
It’s part of your journey.