Got questions? Trouble with your bike? Need help with a return?
You're in the right place
Need Help Fast?
WhatsApp Support
Chat with our team directly:
[+62 822-6157-1589]
Monday–Friday, 09.00–17.00 WIB
Email: [email protected]
We usually reply within 24 hours (unless we’re out cycling)
⭮️ Returns & Refunds
❓ Received the Wrong or Damaged Item?
No worries, we’ve got your back:
✅ 100% free return shipping (for incorrect orders)
✅ Step-by-step return guidance
✅ Replacement or refund (case-by-case basis)
Just head over to:
- > MonkeyCycle Returns Portal
⭮️ 30-Day Return Guarantee
You can return any item if:
It’s unused
In original packaging
Returned within 30 days of delivery
Perfect for:
Wrong size/color
Changed your mind
Want to exchange for another item
How to return an item:
Fill out the return form (available in the portal)
Repack the item in its original box
Print your return shipping label from the portal
Drop off at the nearest drop-off location
Simple. Hassle-free. And yes — free return shipping (for orders placed on our website).
Warranty Claims
All MonkeyCycleShop products are 100% authentic and covered by the manufacturer's official warranty.
Please note:
Keep all documentation and packaging
Most warranties do not cover shipping or service fees
Warranty coverage varies depending on the brand
Need help with a claim? Just contact our support team. We're here for you!
Service & Maintenance
Got your bike from us and need some TLC?
Book a service via WhatsApp
Pick-up service available in select areas
Regular maintenance, part replacement, gear tuning, and more
Reach out anytime via chat or email!
Frequently Asked Questions
Q: Do you offer COD (Cash on Delivery)?
A: Not at the moment, but PayLater is available.
Q: Can I test ride before buying?
A: Absolutely! Just book through WhatsApp.
We Ride With You
MonkeyCycleShop isn’t just a bike shop — we’re a community.
Got a problem? Confused about a product? Not satisfied?
Reach out anytime. We’ll get you back on track.
At MonkeyCycle, your bike isn’t just a ride. It’s part of your journey.