MONKEYCYCLESHOP
1. Acceptance of Purchase Orders
If you decide to cancel a purchase order before it is shipped, please contact us immediately. Cancellations are accepted only if the order has not yet been dispatched. Refunds will be processed promptly after confirmation.
2. Delivery Policy
We aim to provide fast and reliable delivery. Most orders are shipped within 1–3 business days after payment and receipt of full shipping details. Delivery times may vary depending on location, customs clearance, courier schedules, and other factors beyond our control. We cannot guarantee exact delivery dates.
3. Shipping Methods
We primarily ship through trusted international couriers such as DHL, FedEx, or UPS. In some cases, alternative carriers may be used to ensure timely delivery. Tracking information will be provided for all shipped orders.
4. Payment Terms
Monkey Cycle Shop accepts the following secure payment methods:
Payment methods accepted at Monkey Cycle Shop: PayPal, Paysend, MoneyGram, Western Union, Remitly, Sendwave, Revolut, Bank Transfer.
We accept various forms of secure payment as listed above. All payments must be received and cleared before we ship your order.
Accepted Payment Methods (Text Version for Clarity):
Bank Transfer (T/T)
Western Union (WU)
MoneyGram International
Remitly, Sendwave, Revolut, Paysend
PayPal
Local Bank Transfer via:
Bank Central Asia (BCA)
Bank Negara Indonesia (BNI)
Bank Rakyat Indonesia (BRI)
Bank CIMB Niaga
Bank Mandiri
Payment Instructions:
Please submit a payment confirmation form after completing payment, or send your payment receipt via email or WhatsApp.
Orders will only be processed after payment confirmation is received.
If payment confirmation is not received within 3 days after purchase, the order may be cancelled.
Currencies Accepted:
Indonesian Rupiah (IDR)
United States Dollar (USD)
Euro (EUR)
British Pound Sterling (GBP)
Estimated Delivery Times (based on payment method):
PayPal (Goods and Services) – Estimated processing and delivery time: up to 25 days.
PayPal (Friends & Family) – Estimated processing and delivery time: approximately 7 days.
Remitly / Paysend / Sendwave / Revolut / International Bank Transfer / Western Union / MoneyGram – Estimated processing and delivery time: approximately 7 days.
Note: Delivery times are estimates and may vary due to factors such as order volume, courier schedules, and customs clearance.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We will arrange a refund or replacement once the issue is verified. If the error is on our side, we will cover the cost of return shipping. If the return is due to a change of mind or incorrect information provided by the customer, the customer will be responsible for return shipping costs.
6. Refund Process
Refunds will be processed using the same payment method used for purchase, unless otherwise agreed. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
7. Product Descriptions
We make every effort to ensure product descriptions and images are accurate. However, slight variations may occur. If you feel a product has been misrepresented, please contact us to resolve the matter promptly.
8. Limitation of Liability
While we strive to provide accurate information and timely delivery, we are not liable for delays or losses caused by events outside our reasonable control, including but not limited to customs delays, natural disasters, or courier disruptions.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Indonesia. Any disputes arising from these Terms shall be resolved in the competent courts of Indonesia.
10. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
Email: [email protected]
Phone: +62 822 6157 1589
Address: Cibadak, Astanaanyar, Bandung City, West Java 40241
Last updated: 15 August 2025