Thank you for shopping at MonkeyCycleShop. We are committed to delivering your orders quickly and securely using trusted global shipping services. Please review the following shipping policy before placing your order.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Carriers
We offer reliable international and domestic shipping through the following courier partners:
- FedEx (Standard & Express options available)
- DHL / DHL Express
- UPS
You may choose your preferred shipping method during checkout, depending on availability and destination.
Note: We recommend FedEx Express and DHL Express for the fastest and most secure international delivery experience.
Estimated Delivery Times
- FedEx Express: 3–7 business days
- DHL Express: 3–7 business days
- UPS: 4–8 business days
Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on your location, customs processing, and external factors such as holidays or weather conditions.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery address, package weight, and selected shipping method. These costs will be clearly displayed before you confirm your purchase.
Customs, Duties & Taxes
International orders may be subject to import taxes, customs duties, or other fees imposed by your country's regulations. These charges are not included in the product price or shipping fee and must be paid by the recipient upon delivery.
Incorrect Address Disclaimer
Please ensure that your shipping address is entered correctly. We are not responsible for lost or delayed shipments due to incorrect or incomplete address information provided by the customer.
Shipping Delays
We are not responsible for delays caused by couriers, customs inspections, or other circumstances beyond our control. We will do our best to support you in case of shipping issues, but we cannot guarantee exact delivery dates.
Need Help?
If you have any questions or concerns about shipping, delivery times, or your order status, please contact our support team:
- Email: [email protected]
- WhatsApp: +62 822-6157-1589
We are always here to help and ensure your cycling experience with MonkeyCycleShop is exceptional.